If you are experiencing any shipping or product issues, please email to wecare@ashimaryhair.com including an explanation and photographs stating the reason for your request. and our team will assist you right away.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

RETURNS & EXCHANGES

All products come with a replacement/refund warranty for 30 DAYS from the date of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed.

Please never refuse the delivery if you don't want the item, since the call back fee is over $50-$100 in this situation and we won't cover so much fee. Please contact customer service to return the package, then the shipping fee would be around $10-$25.

If you need to return/exchange your product, please contact us within 14 days of receiving your order. We will replace or refund your purchase after confirmation. Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

* If the item you received is not exactly correct at our website described and do not fit you then you can e-mail to wecare@ashimaryhair.com to request a RETURN or EXCHANGE within 14 days.

* The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund, size exchange or color exchange, and an explanation and photographs stating the reason.

* Hair care & styling product, accessories, liquids, and special-order items are ineligible for return. 

* Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.

* All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.

* If you have any problem not stated above, please e-mail to wecare@ashimaryhair.com within 14 days from the delivered date, including an explanation and photographs stating the reason for your request.

CANCELLATION

*We will dispatch your order within 3 working days of placing the order. If you cancel your order within 3 working days, you will receive a full refund.

*If the consumer cancels the order before the delivery time and within the specified time period, the order can be canceled.

Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself.

please kindly contact us via wecare@ashimaryhair.com For the fastest resolution, please include your order number. Thanks!

Cancel Paid Orders

If your order has been paid for, you need to contact us via wecare@ashimaryhair.com as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

*We will dispatch your order within 3-5 working days of placing the order. If you cancel your order within 3-5 working days, you will receive a full refund.

DEFECTIVE/DAMAGED/MIS-SHIPPED ITEMS 

You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

REFUND 

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

* Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.

* If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

LATE/MISSING REFUNDS

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:

*Check your bank or PayPal balance again (transaction may be delayed).

*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

If you've done all of this and still haven't received your refund, please contact us at wecare@ashimaryhair.com.

SHIPPING COST & RELISTING FEE

To return your product, you should mail your product to wecare@ashimaryhair.com. Email us with your order number for more information.

*Buyers are responsible for the cost of return shipping. If there is no product quality problem, due to the customer's personal reasons, such as dislike/choose the wrong color/choose the wrong size...

*We are responsible for the cost of the return shipping. If product is defective/damage/missing item/wrong item.

*We do not charge relisting fee.

Return Address:Please contact customer service for the most convenient return address
tel：7186666533

[Insert Address]