Return & Exchange Policy

You have 48 hours to decide if item is right for you after received the package. Ashimaryhair will refund any items, provided the items has not been damaged,solied,washed,altered or worn and that all lables and tags are attached.

Instruction for Return:

  1.  All orders must be returned within 15 (9A Hair ) 30 (10A Hair) days of the purchase date.  We provide full refund if we detect manufacturer defect. Please contact our customer service department within 7 days of the purchase date.( Whatsapp: +8613273746020; e-mail: ashimaryhair@gmail.com)
  2. All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the wig is INTACT and the LACE has NOT been cut.  
  3. For any returns, you must contact customer service department to get the return address, and give us the track number. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account.  Buyer are responsible for the return shipping charge.
  4. Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.  

 

EXCHANGE:

  1. Applications must be made within 7 days of receiving the product (s). 
  2. Any exchange request after 7 days will not be accepted. 
  3. The product should be replaced by something of equal or greater value.
  4. Customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law.

NOTICE:

  1. Custom orders 
    Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
  2. Failed Deliveries / Refused Shipments / Incorrect Shipping Address 
    If the incomplete or incorrect address information is the major cause shipment delays or the package demage, ashimaryhairwill be not responsiable any fee or exchange requirement. Please double check the address before placing your order.
  3. Duty OR Package Lost: 
    The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages.